Responsible party
SAPACO (Pty) Ltd, registration number 2010/019104/07, is the responsible party for personal information submitted through this website. SAPACO's current public contact route for privacy matters is support@sapaco.co.za.
Head office: 206 Ballendene Street, Orlando East, Soweto, 1804, Gauteng, South Africa.
Information collected
SAPACO may collect your name, work email address, phone number, company or organisation, enquiry type, message content, marketing opt-in preference and technical information needed to keep the website secure and working.
The contact form does not require sensitive personal information. Please do not submit confidential operational data, identity numbers, financial account details or health information through the public form.
Purpose of processing
SAPACO processes enquiry information to respond to requests, prepare demos, assessments or quotes, manage support conversations, keep records of business communication and improve the website where analytics have been accepted.
Marketing communication is separate from enquiry handling. The marketing checkbox is optional and unticked by default.
Retention
General enquiry information is retained only for as long as needed to respond, manage the business relationship, maintain records and meet legal or contractual requirements. Marketing preferences are retained until you unsubscribe or ask SAPACO to remove them.
Your rights
You may request access to, correction of or deletion of your personal information, or object to processing where applicable. Email support@sapaco.co.za with the subject line "POPIA Data Subject Request". SAPACO may need to verify your identity before acting on a request.
You may also lodge a complaint with South Africa's Information Regulator.